Delivery

HAVE YOUR WINE DELIVERED IN TIME FOR CHRISTMAS
Be sure to place your orders before December 16th to ensure delivery before Christmas.

DISPATCH
We aim for all orders to leave the National Wine Centre within 1-3 business days of receiving the order.

DELIVERY
All orders are sent with a private, trackable courier service and a signature on delivery will be required.

Adelaide Metro: Within one day of despatch (business days only).

Sydney Metro: Delivered 2-3 days after despatch (business days only).

Brisbane Metro: Delivered 3-4 days after despatch (business days only).

Melbourne Metro: Delivered 1-2 days after despatch (business days only).

Perth Metro: Delivered 5-6 days after despatch (business days only).

The Rest of Australia: Delivered 2-6 days after despatch (business days only).

HEAT POLICY
To ensure the quality of wine, we reserve the right to delay dispatch of orders during periods of extreme heat including from dispatch location, en route & destination. Customers will be notified if their order is delayed.

Returns

How to return an order:

Contact us via phone (8313 3355) or email and provide your order details.
If a return is required, you can do this in two different ways:
Post or courier back to the National Wine Centre or
Drop it to The National Wine Centre: Cnr Hackney and Botanic Roads, Adelaide SA 5000.
When packing the return, please use the box the wine was delivered in, ensuring the bottles are snug and secure for delivery.
Once the items are received, we’ll process the refund to your credit or debit card.

Some things to please keep in mind:

We can't accept returns of products that have label or other cosmetic damage (eg: it's been sitting in an esky with water and ice).
If it's been more than 30 days since your order we can't accept a return.
You must have proof of purchase.

How to cancel an order before it is shipped:

If you cancel an order after we have shipped it we'll process the refund once the stock has been recovered and is returned. This may take up to a week because once a package has entered the postal system it can take some time for it to get turned around and sent back to us.

Click & collect

The National Wine Centre of Australia is located adjacent to the Botanic Gardens on the corner of Botanic and Hackney Roads in Adelaide.

Enter either via the pedestrian entrance on Botanic Road, the extension to North Terrace or from our main entrance on Hackney Road.

You can select the “Pickup from National Wine Centre” option as your shipping method during the checkout process. Pickup is free and our opening hours can be found here. Your order will be packed within 1-2 days of ordering and you will be notified when it is ready collect from Guest Services.